Officially on the night of July 22, CVCC upgraded all their emails to the new Alabama.edu account.  As part of this upgrade, everyone’s login accounts has moved from the @piratemail.cv.edu to the new @alabama.edu account.  You are required to claim your new @alabama.edu account before you can use it for any CVCC system.  This new account will be required and is separate from your @piratemail.cv.edu account.

How do I claim my Alabama.edu account?

1. Within 24 hours of being accepted to CVCC, you will receive an email to the personal email account you provided when applying to the college. The subject of this email will be “Activate Your Alabama.edu Account” and it will come from noreply@rapididentity.com.
   Note: Make sure you check your spam and junk.  Also, make sure you provided YOUR email and not your parents, friends, or school account you no longer have access to.
2. Within the email you receive, you will be provided a 12-character claim code.  You must have this claim code and your student A# (provided in your welcome letter) to claim your new account.
3. With your A# and Claim Code, you will then go to password.alabama.edu and click the “Claim My Account” button.
4. Enter your A# and your claim code and agree to the guidelines.
5. You will then be required to create a password for your account and set up your multi-factor authentication (Microsoft Authenticator App, call, or text).  Note: Make sure you enter the proper phone number.  It is best to set up the app because it is the most secure method.

How can I access the new @alabama.edu email?

You will go to www.outlook.com and select Sign In.  You can also go directly to www.outlook.com/alabama.edu.  From there, you will enter your A#@alabama.edu address and the new password you created when you claimed your account.

How can I reset my @alabama.edu password?

1. Go to password.alabama.edu.
2. Enter your A#@alabama.edu into the box.
3. Click Go
4. On the next screen, click the Forgot Password blue link under the password box.
   1. If this link does not appear, this means you have not claimed your account and must do so with the instructions above about “How do I claim my Alabama.edu account?“.

What happens to my old piratemail.cv.edu emails?

None of your old piratemail.cv.edu emails will be migrated to the new @alabama.edu account.

Who can I ask for questions?

If you have questions, you can email claim@helpdesk.cv.edu or call 334.214.4860.