COVID-19 FAQs

Is the College open for business?

With careful consideration of guidance provided by the Centers for Disease Control, Alabama Public Health officials, and the Alabama Community College System, Chattahoochee Valley Community College is currently open for business and has resumed normal operations.  Activities associated with the pre-registration, registration, recruitment, and other college services may be completed by individuals online as noted in this plan as well as in person by visiting the appropriate college office.  Online guidance may be found on the College’s website at www.cv.edu.

What safety protocols are in place at the College?

Facemasks on Campus.   During the COVID-19 Recovery period, the College has converted to “Facemasks Strongly Encouraged” status until further notice.  In accordance with guidance from the CDC, the College recommends layered prevention strategies including staying up to date on vaccines and wearing masks, which can help prevent severe illness and reduce the potential for strain on the healthcare system. Students, employees, and visitors are encouraged to wear a mask with the best fit, protection, and comfort. COVID-19 Community Levels also help individuals and communities decide which prevention actions to take based on the latest information and may be found at www.cdc.gov.

The College also recognizes that our environment consists of individuals with varying medical conditions and people who have chosen not to take advantage of the vaccine; therefore, appropriate signs are posted on campus to remind individuals of the facemask status.  A limited supply of facemasks will be available at strategic locations on campus.

Social Distancing.  With the aforementioned information in mind, social distancing guidelines for classrooms have been relaxed.  Room set-ups will be arranged with as much space as possible between seats; however, the six-foot social distancing protocol is not currently being utilized. Students who have weakened immune systems or underlying health conditions that are documented may work out arrangements with their instructors to use the online option, where possible.   Certain classes where in-person instruction is required may not be suitable for the online option.

Vaccinations.  CVCC will continue to strongly encourage faculty, staff, and students to get the COVID-19 vaccine and boosters of their choice but will not require the vaccination of any of the aforementioned groups.

Safety Guidelines and Instructions.  The Dean of Students and Campus Services will be integral in providing information and instructions to campus stakeholders regarding safety guidelines and protocols. This information will include but not be limited to campus communication efforts via email; assistance with calculation of isolation and return to campus dates; precautions for those individuals who test positive for COVID-19, and assistive referrals for testing and vaccinations.

Cleaning.  To ensure that facilities are safe for use, the College Facilities and Maintenance Department will provide a deeper level of cleaning than the normal daily and weekly routine schedules.  Additionally, the College will sanitize classrooms frequently.  Employees will be provided a set of personal protective equipment to assist them in keeping their workspace safe.

What instructional method will CVCC be offering during the Pandemic?

Chattahoochee Valley Community College has made every effort to provide a variety of instructional delivery options for students.  The following modes of instructional delivery are available for the convenience of our students:

  • Hybrid classes have returned to a normal mode of delivery, with instructors using instructional videos and online assignments as well as in class activities. Hybrid classes require students to attend class one day per week and log in at your leisure for the second day.
  • Virtual Hybrid classes require students to attend face-to-face on campus one day per week and log in at the same time on the next scheduled class day.
  • Traditional (face-to-face) classes and theory classes: have returned to a normal mode; however, students may have the option to transition to an online delivery, with the approval and assistance of the instructor. Classrooms across campus have been equipped with assistive technology to enable students to participate at a distance if needed.
  • Clinical/Preceptorship:
    • Nursing has returned to normal modes of delivery. Face-to-face clinicals will be required unless the student has a need for an accommodation due to concerns associated with COVID-19.  In this case, the student must work with the clinical instructor to receive an appropriate adjustment.
    • Additionally, MAT and EMT class delivery has returned to normal. The same accommodations noted for nursing students will apply to this category of students as well.

Note:  Many clinical facilities require students to be vaccinated in order to enter the facilities.  This requirement will be communicated to students.  Any health sciences students who elect not to be vaccinated will be instructed that they will not be able to participate in clinicals.  These students will be granted an “I” in the class and will be required to satisfy the requirements at a later date.  This may delay student completion of the program.      

  • Science Laboratories have returned to normal modes of delivery, unless otherwise noted.
  • Career and Technical Education training has returned to a normal mode of delivery, unless otherwise noted.
  • Dual Enrollment students follow the same instructional plan as general students. If the dual enrollment course is taught at a high school, the dual enrollment instructor will follow the guidelines outlined by department chair.
  • Adult Education provides continued instruction through face-to-face delivery. Adjustments may be made in extenuating circumstances. Students needing adjustments may contact the Adult Education Department to discuss appropriate arrangements.
  • Continuing Education and Workforce Development will provide face-to-face and virtual instruction.  Additional information regarding workforce development training may be obtained by contacting workforcedevelopment@cv.edu.

What resources are available to me?

 The following are resources available to students and faculty:

  • Tutoring: The Tutoring Center provides tutoring in English, math and science. Tutoring services are available through email, virtually through Microsoft Teams, and in person. Students may walk in for in-person tutoring or schedule an in-person tutoring session at https://cv.libguides.com/tutoring/home. The virtual tutoring sessions are available at https://cv.libguides.com/tutoring/home.  For tutoring through email, contact:

Students must use their student email when scheduling tutoring sessions or to email the tutoring center.  Additionally, Tutor.com is available in all Blackboard classes 24 hours, seven days a week, for tutoring sessions outside the Tutoring Center’s operational hours.

  • Tech Support: The CVCC Pirate IT Crew will provide virtual IT assistance for students through email at ithelp@piratemail.cv.edu.  Students may also visit the Pirate IT Crew office located in the IPAC, Room 205.
  • The online learning department has provided information pertinent to online instruction via the online learning web page at https://www.cv.edu/onlinelearning/.
  • Tutorial videos as well as training have been provided for faculty to ensure success in online instruction.
  • Learning Resources Center. The Learning Resource Center is open for normal operations and will also be accessible online providing Lib guides, eBooks, electronic databases and access to the Alabama Virtual Library (AVL) for instruction.  LRC Chat with Librarian Web link:  https://www.cv.edu/learning-resource-center-lrc/ or text questions to 334-230-5184.  Other resources are as follows:
      • User ID:LRCEBOOKS
      • Password:lrc@cvcc2023 (Expires May 2023)

What resources are available from Internet providers?

Some Internet providers have developed plans to assist customers with access to Internet service.  Please visit the sites below for details.

AT&T
Charter/Spectrum
CTV Beam
Comcast
Xfinity

Are Events Canceled?

Out of an abundance of caution, the College continues to evaluate the feasibility of offering events on campus.  If it is determined that events may be conducted in a safe and prudent manner, the College will act accordingly.  CVCC will continue to monitor the developments of COVID-19 and associated variants and will communicate any changes to our plans.

Are there any suspected or confirmed cases of COVID-19 at CVCC?

The Dean of Students and Campus Services College Services maintains a list of confirmed and reported cases of COVID-19.  Students and employees should report positive test results or any suspected symptoms or concerns to the Dean of Students and College Services, Dr. Sherri Taylor, at sherri.taylor@cv.edu.

How will I be updated on COVID-19 issues impacting the College?

CVCC will provide updates through the Website, Blackboard, email, SchoolCast, and social media.  Please ensure that we have your updated contact information.

What should I do if I suspect that I have the Coronavirus?

If you are exhibiting symptoms, seek medical attention and contact Dr. Sherri Taylor, Dean of Students and Campus Services at sherri.taylor@cv.edu.   Please use your full name and student identification (ID) number.  Since the College is a mandatory reporter, your status will be reported to appropriate officials, if required; otherwise, it will remain confidential.

Should I cancel any travel plans?

We ask that students and employees be aware of the CDC recommendations on travel. Students and employees should monitor the CDC and ADPH websites for travel advisories.

How will this affect graduation?

Currently, there are no plans to cancel or postpone graduation, but the College is closely monitoring the everchanging impact of COVID-19 and associated variants.  If the need arises to alter graduation plans, appropriate notification will be given.

How will COVID-19 impact my financial aid?

COVID-19 will have little to no impact on your financial aid.  However, students need to be vigilant regarding for aid and getting the assistance needed.

For information regarding financial aid status, students should contact the Financial Aid Office at (334) 291-4914 or via email at financial.aid@cv.edu. If calls are not answered immediately, please email the office directly at financial.aid@cv.edu for assistance. Please allow 24-48 business hours for a response. Financial Aid information is available at students’ fingertips 24/7 through Pirate Web. Students may also visit the campus to obtain assistance. Additional information may be obtained as follows:

  • Prospective or New Students. Complete the Free Application for Federal Student Aid (FAFSA) online at studentaid.gov.
    • When completing the FAFSA, using the IRS Data Retrieval is highly recommended.
    • Students will need to create a Federal Student Aid ID (FSA ID) online at studentaid.gov during the application process.
    • CVCC’s school code for the FAFSA is 012182.
    • If you are planning to attend fall semester, the 2021-2022 FAFSA should be completed. Once the FAFSA is received, the Financial Aid Office will contact you via email regarding your status.
    • If you are having issues completing your FAFSA or need help with your FSA ID, please contact the FAFSA Hotline at 1-800-433-3243.
  • Returning Students. To receive an award, all students must check their financial aid status by accessing their Pirate Web account.
    • To access your Pirate Web account, your username will be your student email address and your password will be !CVCCMMDDYY. If you have issues accessing your account, please call 334-291-4923 or email systems@cv.edu.
    • The MMDDYY will be the student’s birthday.
    • In Pirate Web, you can see documents are required, view financial aid charges, and posted grades (when available).
    • If you have any concerns, you may contact the Financial Aid Office.
  • Contacting Staff and Sending Financial Aid Office Documents. The Financial Aid staff is available on campus during normal office hours, so students may deliver documents in person. To acquire forms, visit https://www.cv.edu/student-forms/.
    • Print the forms, complete them, and deliver or mail them to the Financial Aid Office or scan or take a digital photo of the form(s) and submit them via email at aid@cv.edu.
    • For questions, you may contact the Financial Aid Office at 334-291-4914, via fax at 334-214-4839, or via email at aid@cv.edu.
    • Please ensure that your name and student ID is clearly noted on each form.
  • Refunds and Disbursements. To check on disbursement, students should go to Pirate Web > Student Tab > Student Landing Page > Financial Aid Dashboard > Award Year (Select current award year from drop down menu) > Award Offer Tab.
    • If you are awaiting a loan disbursement, you can find your disbursement dates on your disclosure statement.
    • To access your disclosure statement, you will log on to https://studentaid.gov/ using your FSA ID. Click on your account, and select “View Your Documents.” Select “My Correspondence,” and you will be able to choose “Disclosure Statement.” Your Disclosure Statement will list the dates on the first page. Generally, you should receive your funds within 2-3 business days from the date listed. If you do not receive your funds, contact the financial aid office at 334-291-4914 or via email at aid@cv.edu.

How do I apply for admissions to the College?

New or readmitted students may submit an online Application for Admissions by visiting the College website at https://www.cv.edu/apply-for-admissions/.  The directions to students are as follows:

Click on “Online Application” and complete the following steps:

  • Click on “Admissions & Financial Aid” tab.
  • Click on “Apply.”
  • Under “Submit an Application”, click on “Online Application.”
  • When you click on the link, you will be directed to create an account with a user name and password.
  • Upload a copy of your state issued photo ID to the application before submitting it or take a screenshot of your photo ID and email it to admissions@cv.edu or you may deliver the photo ID to the Admissions Office in person or by mail to the address below:

Admissions Office
Chattahoochee Valley Community College
2602 College Drive
Phenix City, Alabama 36869

  • Students with questions may visit the office located in Wallace Hall, Room 201A or email the staff at admissions@cv.edu.  Please ensure that your name and student ID number are included in the email.
  • Have official high school/GED and college transcript(s) sent to the Admissions Office.  High schools and/or colleges that have memberships through electronic vendors such as eSript, Parchment, National Student Clearinghouse, and Scribonline will send transcripts electronically at your request.  Schools that do not have memberships with electronic vendors may mail official transcripts to:

Chattahoochee Valley Community College
Attn: Admissions Office
2602 College Drive
Phenix City, AL 36869

 

The faculty and staff at Chattahoochee Valley Community College will continue to support students’ academic success during the COVID-19 pandemic.  Students are encouraged to check their College email accounts regularly for updated information concerning classes, advisement, and registration activities. The following additional directives will be shared with students electronically and through U.S.P.S. mail and social media platforms:

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